Terms and Conditions

1. Parties and agreement

These terms constitute a legally binding agreement between Leadhaus (trading name, referred to in these terms as "Leadhaus", "we", "us", or "our") and the individual or business entity ("you", "your", or "the customer") purchasing services through theleadhaus.io.

By signing up, making payment, or using any part of the Leadhaus platform or services, you confirm that you have read, understood, and agreed to these terms in full. If you are agreeing on behalf of a business, you confirm that you have authority to bind that business.

2. Services

Leadhaus provides fully managed lead generation, email outreach, and reporting services. The specific services included in your subscription depend on the plan tier selected at the time of sign up and are described on our pricing page. We reserve the right to modify, improve, or discontinue any feature of the service with reasonable notice.

We do not guarantee specific commercial outcomes including the number of replies, bookings, or sales. We commit to the volume of lead generation activity and outreach described in your plan. Results depend on factors outside our control including your offer, market, pricing, and the quality of information provided during onboarding.

3. Minimum commitment and billing

All plans require a minimum commitment of three months from the date of first payment. After the minimum term, your subscription continues on a rolling monthly basis and may be cancelled by either party with thirty days written notice.

Monthly payments are processed by Stripe on the same calendar date each month. If a payment fails, we will retry for up to seven days. Continued non-payment after seven days will result in suspension of your service. Account termination occurs after thirty consecutive days of payment failure. You remain liable for all fees accrued prior to termination.

All prices are shown exclusive of any applicable taxes unless stated otherwise. Where VAT applies, it will be added at the prevailing rate.

4. Cooling off period

Under the Consumer Contracts Regulations 2013, customers based in the UK who purchase as consumers (not in the course of business) have the right to cancel within fourteen days of sign up and receive a full refund. This right does not apply where lead generation or outreach activity has already been performed at your request within the fourteen day window, or where you have expressly waived this right.

To exercise this right, notify us in writing through our contact page within fourteen days of your sign up date. Refunds are processed within fourteen working days of cancellation.

5. Acceptable use

You agree not to use the Leadhaus platform or services to:

• Send unsolicited commercial communications in violation of UK GDPR, PECR, or any applicable law
• Target individuals under the age of eighteen
• Promote adult content, gambling, payday lending, firearms, controlled substances, or any goods or services restricted under UK law
• Make false, misleading, or defamatory claims in outreach copy
• Impersonate another business or individual
• Engage in fraudulent activity of any kind
• Attempt to gain unauthorised access to our systems or infrastructure
• Resell, sublicense, or share access to the platform without our written permission
• Interfere with or disrupt the integrity or performance of our services

We reserve the right to suspend or terminate your account immediately and without notice if we have reasonable grounds to believe you have breached this section.

6. Customer responsibilities

You are responsible for the accuracy and completeness of all information provided during onboarding. Leadhaus is not liable for poor results caused by inaccurate, incomplete, or misleading onboarding information.

You are responsible for ensuring your business, offer, and any claims made in outreach copy approved by you are lawful and truthful. Once contact data is exported from Leadhaus infrastructure for your own use, you assume full data controller responsibilities under UK GDPR.

You are responsible for maintaining the security of your account credentials. You must notify us immediately if you suspect unauthorised access to your account.

7. Lead ownership and data

All contact data generated for your account during your active subscription becomes your property. On cancellation after the minimum commitment period, you will receive a full export of your database in CSV format within seven working days of your cancellation taking effect.

We retain suppression and bounce data for compliance purposes. We do not resell, share, or use your customer data for any purpose other than delivering your contracted services.

8. Intellectual property

All intellectual property in the Leadhaus platform, technology, website, brand, and materials remains the exclusive property of Leadhaus. Nothing in these terms transfers any intellectual property rights to you.

You grant Leadhaus a limited licence to use content, copy, and audience criteria you provide solely for the purpose of delivering your contracted services. We will not use your content for any other purpose.

9. Confidentiality

Both parties agree to keep confidential any non-public information shared in the course of the business relationship. This obligation continues for two years following termination of the agreement. It does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

10. Limitation of liability

To the fullest extent permitted by applicable law, Leadhaus shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or loss of profits, revenue, data, or business opportunity arising from your use of the service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from these terms or the services shall not exceed the total fees paid by you to Leadhaus in the twelve months immediately preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Leadhaus and its officers, employees, and contractors from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of the service, your violation of any applicable law, or any claim by a third party arising from outreach conducted on your behalf and approved by you.

12. Referral programme

Active customers may refer other businesses to Leadhaus using a unique referral link provided in the dashboard. When a referred business completes a paid sign up and remains a paying customer for thirty days, the referring customer receives one month of their current plan free of charge, applied as a credit to their next billing cycle.

Referral credits have no cash value and cannot be transferred, combined with other promotions, or applied retrospectively. Leadhaus reserves the right to modify or withdraw the referral programme at any time with thirty days notice to active participants.

13. Force majeure

Neither party shall be in breach of these terms or liable for any delay or failure to perform its obligations where such delay or failure results from events outside that party's reasonable control, including but not limited to acts of God, pandemic, government action, internet or infrastructure failures, or third party service outages. The affected party must notify the other promptly and take reasonable steps to mitigate the impact.

14. Termination

Leadhaus reserves the right to suspend or terminate your account with or without notice in cases including but not limited to: breach of these terms, engagement in prohibited activities, non-payment, abuse of our staff or systems, or where we are required to do so by law.

You may cancel at any time after your minimum commitment period by giving thirty days written notice through your account settings or our contact page. No refunds are issued for partial months following cancellation.

15. Modifications to these terms

We may update these terms from time to time. We will give you at least thirty days notice of any material changes by email to your registered address. Your continued use of the service after the notice period constitutes acceptance of the revised terms. If you do not accept the changes, you may cancel your account before the changes take effect.

16. Data protection

Leadhaus operates in compliance with UK GDPR and the Data Protection Act 2018. Full details of how we handle personal data are set out in our Privacy Policy. Where we process personal data on your behalf in the course of delivering services, we act as a data processor and you act as the data controller. A Data Processing Agreement is available on request.

17. Non-solicitation

During the term of your agreement and for twelve months following its termination, you agree not to solicit, recruit, or attempt to employ any member of the Leadhaus team who you had contact with in connection with your account.

18. Third party rights

These terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

19. Entire agreement and severability

These terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Leadhaus regarding the subject matter herein and supersede all prior agreements, representations, and understandings.

If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining terms which shall continue in full force and effect.

Failure by either party to enforce any provision of these terms shall not constitute a waiver of that party's right to enforce it in the future.

20. Governing law and dispute resolution

These terms shall be governed by and construed in accordance with general principles of international commercial law, without reference to the conflict of laws rules of any specific jurisdiction.

In the event of any dispute, controversy, or claim arising out of or in connection with these terms, the services, or any breach, termination, or invalidity thereof, both parties agree to first attempt resolution through good faith negotiation. Written notice of any dispute must be submitted through the contact form at theleadhaus.io/contact. The parties shall have thirty days from the date of such notice to reach a negotiated resolution.

If the dispute is not resolved through negotiation within thirty days, it shall be finally settled by binding arbitration administered by a mutually agreed independent arbitrator. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding on both parties. Each party shall bear its own costs of arbitration unless the arbitrator determines otherwise.

You agree that any claim or dispute must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative action. Class arbitration and class actions are expressly excluded and not permitted under these terms.

Nothing in this section prevents Leadhaus from seeking urgent injunctive or other equitable relief in any competent court where necessary to protect its intellectual property, confidential information, or business interests.

21. Contact

Any questions regarding these terms should be directed to us through the contact form at theleadhaus.io/contact. Written notices required under these terms should be submitted through the same route and will be deemed received on the next working day following submission.